Dokploy.com · Last Updated: January 2026
This website and platform are operated by Dokploy Technologies, Inc. ("Dokploy", "we", "us", or "our"). Dokploy provides a deployment and hosting platform available as both a cloud-hosted service ("Cloud Services") and self-hosted software ("On-Premise Software"), collectively referred to as the "Services."
By accessing or using our Services, you ("Customer", "you", or "your") agree to be bound by these Terms of Service ("Terms"), including our Privacy Policy and Acceptable Use Policy incorporated herein by reference. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, you may not access or use the Services.
The Cloud Services provide a managed deployment and hosting platform accessible via the internet. We are responsible for infrastructure maintenance, security updates, and platform availability in accordance with our Service Level Agreement (Section 7). The services provided are permitted to be used by businesses and individuals over the age of 18 years.
The On-Premise Software is licensed for installation on Customer's own infrastructure. Customer is solely responsible for the installation, configuration, maintenance, security, backups, and availability of the On-Premise Software and the infrastructure on which it operates. The Service Level Agreement (Section 7) does not apply to On-Premise Software. The services provided are permitted to be used by businesses and individuals over the age of 18 years.
We reserve the right to modify, update, or discontinue features of the Services at any time. For material changes that negatively affect functionality, we will provide thirty [30] days' notice in writing prior to the implementation of the change. Such modifications shall not materially reduce the core functionality of the Services during an active Subscription Term.
You must be at least 18 years of age and capable of forming a binding contract to use the Services. By using the Services, you represent that you meet these requirements.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate accounts with inaccurate or incomplete information.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Cloud Services during the Subscription Term for your internal business purposes.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the On-Premise Software on your own infrastructure during the Subscription Term. This license is limited to the number of instances, nodes, or users specified in your subscription plan. The On-Premise Software may be used solely for Customer's internal business purposes and may not be used to provide services to third parties, operate as a managed service, or otherwise make the On-Premise Software available to any third party without our prior written consent.
We grant you a limited, non-exclusive license to use the Documentation solely in connection with your authorized use of the Services.
You shall not: (a) sublicense, sell, resell, transfer, assign, or distribute the Services; (b) modify or make derivative works based upon the Services; (c) reverse engineer, disassemble, or decompile the Services or attempt to discover the source code; (d) access the Services to build a competitive product or service; (e) copy any features, functions, or graphics of the Services; or (f) use the Services in violation of applicable laws.
We may, upon reasonable prior notice and not more than once annually, audit Customer's use of the On-Premise Software solely to verify compliance with the license scope and usage limits. Any such audit shall be conducted in a manner that does not unreasonably interfere with Customer's operations.
You agree not to use the Services to: (a) violate any applicable law, regulation, or third-party rights; (b) upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable; (c) infringe any intellectual property rights; (d) transmit viruses, malware, or other malicious code; (e) interfere with or disrupt the integrity or performance of the Services; (f) attempt to gain unauthorized access to the Services or related systems; (g) harass, abuse, or harm another person or entity; (h) collect personal information without proper consent; (i) access any computer systems without authorization or attempt to penetrate or disable any security system; or (j) issue fraudulent offers to sell or buy products, services, or investments or otherwise engage in fraud.
If you discover a violation of the AUP, you must report it within 24 (twenty-four) hours of the discovery to <insert contact email> with as much information as you have including, but not limited to, the date and time of the violation and any identifying information regarding the violator including e-mail or IP address, if available.
The following activities are strictly prohibited on our platform:
Your use of computational resources must be consistent with your subscription plan. We reserve the right to throttle, suspend, or terminate access if your usage materially exceeds normal patterns or negatively impacts other customers.
Violation of this Acceptable Use policy (hereinafter "AUP") may lead to suspension or termination of your account and legal action. We reserve the right to take any other remedial action including reporting illegal activities to appropriate law enforcement authorities. You may be required to pay for the costs of investigation and remedial action related to AUP violations.
You agree to pay all fees specified in your subscription plan or Order Form. Fees are charged in advance on a monthly or annual basis as stated in the subscription plan or Order Form and are non-refundable except as expressly provided in these Terms.
Payment is due upon invoice or at the start of each billing period. You authorize us to charge your designated payment method for all applicable fees. If payment fails, we may suspend access to the Services until payment is received.
All fees are exclusive of taxes. You are responsible for paying all applicable taxes, except for taxes based on our net income. If we are required to collect or pay taxes, those taxes will be invoiced to you.
We may change our pricing at any time. Price changes will take effect at the start of your next Subscription Term following thirty [30] days' notice. Continued use after price changes constitutes acceptance of the new pricing.
All fees paid pursuant to these Terms of Service are non-refundable except as expressly stated in these Terms or required by applicable law. Service Credits under Section 7.3 of these Terms are Customer's sole and exclusive remedy for any failure to meet uptime commitments and are not cash refunds.
This Section 7 applies only to Cloud Services. On-Premise Software customers are solely responsible for availability and performance of their self-hosted installations.
We commit to [99.9%] monthly uptime for the Cloud Services, measured as: ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) × 100.
The following are excluded from Downtime calculations: (a) Scheduled Maintenance; (b) outages caused by factors outside our reasonable control, including force majeure events, internet service provider failures, or third-party service outages; (c) outages resulting from Customer actions or inactions, including misconfiguration; (d) outages during beta or preview features.
If we fail to meet our uptime commitment, you may request service credits as follows:
Credits must be requested within 30 (thirty) days of the incident. Credits are applied to future invoices and do not exceed one month's fees. Credits are your sole and exclusive remedy for service level failures.
We provide technical support for Cloud Services via [email protected] or chat during Monday-Friday, 9am-6pm EST. Response times vary by plan tier as specified in your subscription agreement.
Support for On-Premise Software is limited to software defects and installation guidance. We do not provide support for Customer's infrastructure, third-party integrations, or issues arising from Customer modifications to the software unless otherwise agreed upon with Dokploy.
For Cloud Services, we apply updates and patches automatically. For On-Premise Software, we make updates available for download, and Customer is responsible for applying them. Major version upgrades may require additional fees as specified in your subscription.
You retain all rights, title, and interest in and to your Customer Data. Our use and possession thereof is solely on Customer's behalf and we claim no ownership over Customer Data.
You grant us a limited, non-exclusive license to access, use, and process Customer Data solely as necessary to provide the Services, comply with the law, and enforce these Terms during the term defined in the Subscription plan. We may process Customer Data and usage solely to operate, maintain, support, and improve the Services, including for internal usage analytics, performance monitoring, and troubleshooting. Any such processing will be performed in accordance with the DPA incorporated herein.
We implement industry-standard security measures to protect Customer Data in our Cloud Services, including encryption in transit and at rest, access controls, and regular security assessments. Our security practices are described in our Security Documentation available at docs.dokploy.com/docs/core/remote-servers/security.
For On-Premise Software, Customer is solely responsible for implementing appropriate security measures, including encryption, access controls, network security, and compliance with applicable data protection regulations.
For Cloud Services, we perform daily backups and retain them for one hundred (100) days. For On-Premise Software, Customer is solely responsible for implementing backup procedures.
Upon termination, you may export your Customer Data for thirty (30) days following termination. After this period, we may delete your Customer Data. We are not obligated to retain Customer Data after the export period.
Our processing of personal data is governed by our Privacy Policy and, where applicable, the Data Processing Agreement (hereinafter "DPA") attached hereto as Appendix I and is incorporated by reference. The DPA applies only to the extent that the Services involve the processing of Personal Data on behalf of the customer. In the event of a conflict between these terms and the DPA, the DPA shall prevail solely with respect to the Processing of Personal Data.
The Services, including all software, designs, text, graphics, and other content (excluding Customer Data), are owned by us or our licensors and are protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or logos.
If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Services without obligation to you.
You retain all intellectual property rights in applications, code, and content you develop or deploy using the Services.
"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential, including pricing, business plans, technical data, and Customer Data.
Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar nature but with no less than reasonable care; (b) use Confidential Information only for purposes directly related to performing under these Terms and as described in the Subscription Plan or Order Form; and (c) not disclose Confidential Information to any third party except as permitted under these Terms or with the prior written consent of the disclosing party and in accordance with the disclosing party's privacy policy.
Disclosure required by law: Recipient may disclose Confidential Information to the extent required by applicable law or a valid Court Order provided that the recipient: (a) notifies the disclosing party immediately upon receiving notice of such a law or Order so that the disclosing party may seek a protective order or other remedies; and (b) reasonably cooperates with any efforts by the disclosing party to limit or protect the disclosure.
Recipient shall promptly notify the disclosing party upon becoming aware of any authorized access, use, or disclosure of Confidential Information.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach; (b) was known prior to disclosure; (c) is received from a third party without confidentiality restrictions; or (d) is independently developed without use of Confidential Information.
The Services may integrate with or rely upon third-party services, including container registries, cloud providers, and external APIs. Your use of third-party services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or content of third-party services, and we make no warranties regarding them.
These Terms commence upon your first use of the Services and continue until terminated. Subscription Terms automatically renew for successive periods of the same duration unless either party provides written notice of non-renewal at least thirty [30] days before the end of the current term.
You may terminate your subscription at any time and without cause by providing thirty (30) days written notice. If you terminate for convenience under this Section, you will remain liable for the full balance of fees due for the remainder of the Term of the Agreement. No refunds are provided for unused portions of prepaid fees except as expressly stated in Section 6.5.
Either party may terminate this Agreement for the other's material breach by written notice specifying, in detail, the nature of the breach. The breaching party will have thirty (30) days from the date the party receives notice of the breach to cure the breach. If the breaching party fails to cure the breach within thirty (30) days, the other party may terminate at the expiration of the cure period.
Either party may terminate this Agreement without advance notice in the event that the other party becomes insolvent, files for bankruptcy, or ceases business operations.
We may suspend your access to the Services immediately without notice if: (a) you violate the Acceptable Use Policy; (b) your use poses a security risk to the Services or other customers; (c) you fail to pay fees when due; or (d) we are required to do so by law.
Upon termination: (a) your license to use the Services immediately terminates; (b) you must cease all use of the Services and uninstall any On-Premise Software and delete all copies in its possession or control; (c) you may export Customer Data for thirty [30] days as provided in Section 9.6; (d) each party must return or destroy the other party's Confidential Information. Sections that by their nature should survive termination shall survive, including Sections 9, 10, 11, 14, 15, and 16.
We warrant that: (a) we have the authority to enter into these Terms; (b) the Services will perform materially in accordance with the Documentation; and (c) we will not knowingly introduce viruses or malicious code into the Services.
Except as expressly provided in Section 14.1, the Services are provided "AS IS" and "AS AVAILABLE" with no representation or warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property rights, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. Without limiting the generality of the foregoing, we have no obligation to indemnify, defend, or hold harmless Customer, including without limitation against claims related to product liability or infringement of intellectual property rights, unless this Agreement specifically provides for such an indemnity.
Beta, preview, or experimental features are provided "as is" without any warranty. We may modify or discontinue beta features at any time without notice.
To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability and even if advised of the possibility of such damages.
Our total cumulative liability under these Terms shall not exceed the greater of: (A) the amounts paid by you to us in the twelve [12] months preceding the claim; or (B) the value of the Agreement for the preceding twelve (12) months. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise.
The limitations in this Section 15 do not apply to: (a) your payment obligations; (b) either party's indemnification obligations; (c) breaches of confidentiality; (d) your violation of our intellectual property rights; or (e) claims arising from gross negligence or willful misconduct.
You agree to indemnify, defend, and hold harmless, at your own cost, Dokploy and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms; (d) your violation of any third-party rights; or (e) applications or content you deploy using the Services.
We will indemnify and defend you, at our own cost, from third-party claims alleging that your authorized use of the Services infringes a third party's intellectual property rights, provided you: (a) promptly notify us of the claim; (b) give us sole control of the defense and settlement; and (c) provide reasonable cooperation.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
[OPTION 1 - ARBITRATION: Any dispute arising from these Terms shall be resolved by binding arbitration administered by AAA in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware. The arbitrator's decision shall be final and binding.]
Each party waives its right to a jury trial for any dispute arising from these Terms.
We may update these Terms from time to time. For material changes, we will provide at least thirty [30] days' notice via email or through the Services. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your subscription before the changes take effect.
This Agreement is the parties' entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements regarding its subject matter. In this Agreement, headings are for convenience only and "including" and similar terms are to be construed without limitation. Excluding Orders, terms in business forms, purchase orders or quotes used by either party will not amend or modify this Agreement; any such documents are for administrative purposes only. This Agreement may be executed in counterparts (including electronic copies and PDFs), each of which is deemed an original and which together form one and the same Agreement.
Waivers must be signed by the waiving party's authorized representative and cannot be implied from conduct. If any provision of this Agreement is held invalid, illegal or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect.
Neither party may assign this Agreement without the prior consent of the other party, except that either party may assign this Agreement, with notice to the other party, in connection with the assigning party's merger, reorganization, acquisition or other transfer of all or substantially all of its assets or voting securities. Any non-permitted assignment is void. This Agreement will bind and inure to the benefit of each party's permitted successors and assigns.
A. Except as set out in this Agreement, notices, requests and approvals under this Agreement must be in writing to the addresses on the Cover Page and will be deemed given: (1) upon receipt if by personal delivery, (2) upon receipt if by certified or registered U.S. mail (return receipt requested), (3) one day after dispatch if by a commercial overnight delivery or (4) upon delivery if by email. Either party may update its address with notice to the other.
B. Provider may also send operational notices through the Cloud Service.
Neither party is liable for a delay or failure to perform this Agreement due to a Force Majeure. If a Force Majeure materially adversely affects the Cloud Service for 15 or more consecutive days, either party may terminate the affected Order(s) upon notice to the other and Provider will refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term. However, this Section does not limit Customer's obligations to pay fees owed.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
If you have questions about these Terms of Service, please contact us at:
Dokploy Technologies, Inc.
2912 Steiner St Unit 4 San Francisco, CA 94123
Email: [email protected]
This Data Protection Addendum ("DPA") is attached to and incorporated into the Terms of Service. Customer and Provider enter into this DPA by agreeing to the Terms of Service. Capitalized terms not defined in this DPA are defined in the Terms of Service or DPA Setup Page.
The full DPA continues with sections on Scope and Duration, Processing of Personal Data, Confidentiality, Compliance with Laws, Subprocessors, Security, Data Subject Requests, Data Return or Deletion, Audits, and Cross-Border Transfers/Region-Specific Terms. For the complete legal text of the Data Processing Addendum, please contact [email protected].